Frequently Asked Questions (FAQ)

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery to the United States usually takes 7–20 business days depending on your location and the product.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders. No minimum order required.

Do you ship internationally?

Currently, we primarily ship to the United States. For international shipping inquiries, please contact us directly.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

How do I start a return?

To initiate a return, please contact us at support@cedarova.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment options available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.

Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible at support@cedarova.com.

What if I received a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us within 7 days of delivery with a photo of the item, and we will send a replacement or issue a full refund.